We will, however, communicate with your pushchair manufacturer on your behalf to help ensure a smooth and efficient repair service.Mother and Baby 2009 Silver Award Winner - Red Kite's Sleep Tight Travel Cot
Little Angels Prams act only as a go-between, your warranty is with the brand who manufactures your pushchair. While we understand that being without your pram is inconvenient, we do not have any capacity to provide a pushchair or pram lending service.
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We will arrange for the manufacturer to collect your pram from your home within 5-7 days free of charge, or you can drop it off at our store if preferred, and we’ll arrange collection from there. This means that for the time period of the warranty, if something goes wrong you are entitled to request a repair.Īll repairs are undertaken by the manufacturer, independent of Little Angels Prams, but we will facilitate all collections and repairs. Most of our prams and pushchairs include a manufacturer’s warranty. If something goes wrong with your pram or pushchair We cannot provide a refund once you have used the product. Please contact us if you’d like to arrange this.
If you wish to arrange a collection via our courier service, there is a flat collection fee of £15. Remember to enclose your name, address, phone number or email, and your reason for returning the goods. Return the product and proof of purchase, by recorded delivery within 14 days following the date the product was dispatched to you. Make sure the product is unused, unopened and in the original packaging, with all seals, shrink-wrap or labels still attached, and in the condition you received, allowing us to sell the item on as new. We aim to make our returns process as easy as possible for our customers. Perhaps it doesn’t fit your requirements as expected, you’ve had a change of plans or you’ve simply changed your mind. We understand that from time to time you may wish to return a product to us.
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See our full delivery policy, including overseas delivery and how you can track your items here. Our live delivery date system does not apply to items ordered by payment plan. If you choose to use our payment plan service, your items will be dispatched once the plan is paid in full. Delivery costs for all other areas are calculated automatically at checkout. We also offer delivery outside of mainland UK, including to Europe and North America. Saturday delivery is offered for an additional cost of £12.00 There is a £5.00 delivery charge for mainland UK orders under £50.00, which is added at checkout. We offer free delivery on all orders over £50.00 to mainland UK. The available date given is based on supplier dates and we always aim to ship on time, sometimes we have unexpected delays but you will be kept informed.
Stock is ordered with suppliers and available to buy. If you place your order after 2 pm, we’ll ship it the very next working day. Orders placed before 2 pm are shipped the same day for next day delivery across mainland UK. Our trusty Live Stock System tells you if the item you’re currently viewing is in stock. This is beyond our control, but we'll do our best to minimise wait times and keep you fully updated about any potential delays. However, please be advised that due to the current climate we're experiencing occasional delays with some out of stock items. We are taking orders as usual and continue to dispatch all in stock items for next day delivery.
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